Frequently Asked Questions
Everything you need to know about shopping with Jollynova.
How long does shipping take for my Jollynova order?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Can I track my package after it has been shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
Jollynova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.